FAQ and Store Policy

FAQS

Sales support:

  • Will the furniture come ready, or does it need to be installed?

    • A few of our products come fully assembled while others are semi-assembled or unassembled (For assembly details on a particular product, please refer to the product specifications mentioned on specific product pages). In case of semi-assembled or un assembled furniture, the assembly is DIY and the box contains all tools required for installation. The steps for installation are very easy and anyone can install them.

 

  • Can I get assembly service if I pay?

    • The assembly service can be made available in a select few large cities at a cost. You can reach out to our customer support info@jksteel.co.in  to avail this service

  

  • What is the warranty provided on the products against?

    • For all our products, warranty is provided against any manufacturing defects, except Fabric/Leatherite/Glass. (For information on warranty period, please refer to the specific product pages on the website)

    • Warranty Limitations and Exclusions:

      • Normal wear and tear of any components during regular usage, especially the wooden finish on the legs

      • Damages resulting from accidents / negligence / willful and deliberate misuse

      • Natural and color variations, occurring in fabric, mesh, wood, laminates or any other material which are inherent properties

      • Any modifications and / or attachments to the standard product done at user end

      • Unusual environmental influences

 

  • I didn’t get any warranty card, how does warranty work? If any repairs need to be made within the warranty time, how do I call someone to repair?

    • The Tax Invoice you receive along with the delivery is enough to claim a warranty service. You can reach out to our customer support 

 

  • What is the estimated delivery time?

    • It typically takes us 2-10 business days from the date of purchase to deliver the product. For a few products like Power Chair, Stellar Chair, Inspire Chair and Tycoon desk, we might take 2-3 weeks for the delivery.

    • While we try to ensure that the product reaches you within the above delivery time, exigencies may delay the delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us, do email us  info@jksteel.co.in

 

  • What if I have received a damaged product?

    • We have highly specialized quality control team to ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on 1860 258 6633 or write to us at info@jksteel.co.in

    • Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.

 

  • Do you sell second-hand products?

    • No, even the products under Sale/Hot deals are factory sealed and packed.

 

Placing an order:

  • How to get more information about a product that I want to purchase?

    • In case you want more information on a product that you want to purchase, you can write to us at info@jksteel.co.in and we will get back with the details you require shortly.

 

  • Do I need to set up an account to place an order?

    • It is ideal that you create an account with us so that you can track your order history. However, if you are in a hurry, you may skip creating an account if it is the first time you have placed an order with us.

  • What information will I receive when I have placed my order?

    • Once you place your order online, we will send you an email confirmation that your order has been placed. If there are likely to be any delays in sending your order to you, we will email or call you.

PAYMENT METHODS

At JK Steel Corporation  you can shop with any of the following options Visa, Mastercard, and American Express

Credit Cards. Debit card for more than 50 banks. Credit Card EMIs (Kotak, SBI, Axis, ICICI, HDFC, Citibank) .

We currently support Net banking for 32 banks including all major banks like ICICI, HDFC, Citibank, SBI, Axis, etc. Wallets (Amazon Pay, UPI, etc.) Do note that at this point, we are unable to accept international cards owing to certain unavoidable reasons. Please contact our customer service team to assist you in case you have only international cards.

WHOLESALE INQUIRIES

If you wish to place an order of large quantities, or if you wish to order for your business/home/guest house, etc, do write in at  care@jksteel.co.in or fill this form here.

We currently are unable to customize products per your specifications but we can suggest alternatives that exist in our catalog depending on your request.

PRIVACY & SAFETY

At JK Steel Corporation, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

JK Steel corporation  Privacy Policy


Our users’ privacy is the top priority at Jk Steel Corporation . (“Jk Steel ” or “We”)

Before you use www.jksteel.co.in (“the Website”) or submit any information in connection with the purchase of our products through the Website and related services (“the Services”) please carefully review this Privacy Policy. The users of the Website ("You" or "User") hereby consent and agree that you have read and fully understood the Privacy Policy of the Website and such Privacy Policy is hereby accepted and consented to by you.

 

How Information Is Collected
Your information is collected by JK Steel Corporation inter alia through the following sources-

Personal Information Collection: When you log in or make a purchase on the Website you are required to provide us with Personal Information, such as your name, email address, age, gender, residential address, billing address etc. Personal Information means information that alone or when in combination with other information may be used to identify, contact, or locate you, such as: name, address, email address, or phone number. It also includes user and profile information, including login details and passwords for the Website.


Usage Information:

We collect information through your use of the Website. These include previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc. When you interact with other users on the Website by posting reviews, ratings or other feedback, including any Personal Information, the same is regarded as public information and not subject to these terms.
Communications and Surveys: We may also collect Personal Information from you when you choose to communicate with us by any means of communication, including but not limited to feedback forms, letters, email, fax, notices, and telephonic communication.
From time to time, we may contact you to participate in online surveys. If you decide to participate, you may be asked to provide certain information which may include Personal Information. All information collected from your participation in our surveys is provided by you voluntarily.

Cookies and Automatic Information Collection: We collect information using cookies. A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time. Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time. Jk Steel Corporation may use software or other tools that enable the collection of relevant technical information, for example the IP address (Internet protocol) (IP), the operating system deployed on your computer, the browser used for access, various traffic patterns, as well as the address of any referring websites. Jk Steel Corporation also traces how a visitor arrives at and navigates the Website including session log and traffic flow information.

All the information collected in the manner set out above shall be referred to as “your Information” or “the Information”.

Use of Your Information
We only use the Information to allow us to optimize our customer experience and provide the best services to our users.

Your Information may be used as below-

To understand user preferences, behaviour and offer a curated and more relevant experience to you while using our Services, including targeted business and marketing activities, such as providing suggestions based on browser history, recently viewed items, wish lists, items in cart, etc.

  • To service your order, provide updates to you about the products you have purchased, order and shipping status.

  • To inform you about latest products, new collections, discounts, offers and deals, as well as other promotional and informational content including catalogues, look-books and newsletters. We will provide you the option to opt-out of such services

  • To understand how our users are interacting with the Website including overall Website performance in terms of number of users, user engagement, time spent by users on the site etc. and to make modifications to improve the Services. The Information is also used to understand consumer and purchase patters, preferences and behavior at an aggregate level.

 

The Information will be sharable with our subsidiaries, affiliates and delivery partners which are also involved in delivering the Services to you as a customer in your buying process. We will also need to share some or all of your Information in the case of acquisitions by or mergers with other business entities.
In case of any legal dispute with you, to troubleshoot problems, detect and protect against error, fraud and other criminal or illegal activity, enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public Unsolicited Information


Some information you provide may be publicly accessible, such as information posted in comment sections. We may also collect information through customer support communications, your communication to us of ideas for new products or modifications to existing products, and other unsolicited submissions ("Unsolicited Information"). By sending us Unsolicited Information, you (a) agree that we are under no obligation of confidentiality, express or implied, with respect to the Unsolicited Information, (b) acknowledge that we may have something similar to the Unsolicited Information already under consideration or in development, (c) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works, publish, distribute and sublicense the Unsolicited Information, and (iv) irrevocably waive, and cause to be waived, against Jk Steel Corporation  and its affiliates any claims and assertions of any moral rights contained in such Unsolicited Information. This Unsolicited Information section shall survive any termination of your account or the Services.

Disclosure of your Information
In certain situations, Jk Steel Corporation may be required to disclose your Information in response to lawful requests by public authorities, where required by law (for instance, to comply with a warrant, court order, or legal notice) and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose the Information if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

Retention of Your Information
Jk Steel Corporation  will only retain the Information for as long as necessary for the purpose for which the Information was collected and to the extent permitted or required by applicable laws. When we no longer need to use the Information, we will remove it from our systems and records and/or take step to anonymize it so that you can no longer be identified from it in accordance with our internal policies.

Security
The Information that you provide in connection with the use of the Website is protected in several ways. Jk Steel Corporation has implemented technical and organizational security measures to protect the Information provided by you through the Website and/or Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These include limiting access to Information only to employees and authorized service providers who require such information for the purposes of providing the Services. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Information we collect, process and store, and the current state of technology to use these measures protect your Information, we cannot guarantee its absolute security. Therefore, you should take special care in deciding what information you share with us via email or on the Website. Please keep this in mind when disclosing any information to Jk Steel Corporation Links to Other Websites


This Privacy Policy applies only to the Website. The Website may contain links to other web sites not operated or controlled by Jk Steel Corporation("Third Party Websites"). The policies and procedures we described here do not apply to the Third Party Websites. The links from the Services do not imply that Jk Steel Corproation  endorses or has reviewed the Third Party Websites. We suggest contacting those sites directly for information on their respective privacy policies and terms of use.

Other Terms and Conditions
Your access to and use of the Website and Services is subject to the Terms of Service and such other terms, which may be made available to you in connection with your use of the Services.

Changes to Privacy Policy
The Website, Services and our business may change from time to time. As a result, at times it may be necessary for Jk Steel Corporation to make changes to this Privacy Policy. Jk Steel Corporation reserves the right to update or modify this Privacy Policy at any time and from time to time. If you disagree with our revisions to the Privacy Policy, you may deactivate your account or discontinue the use of our Services. Please review this Policy periodically, and especially before you provide us with any information through the Services. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

In case of any doubts, queries or concerns regarding this Privacy Policy, please write to us at jksteelcorporation@gmail.com